eyebuydirect customer service hours

We may make changes to the Site, these Terms and Conditions of Use, or the policies and conditions that govern the use of the Site at any time. Lands end Return Policy 2021 [Updated] | How To Get FREE Returns? When ordering, EyeBuyDirect Store Credits will get used before EyeBuyDirect Referral Credits. We want to help you find your perfect pair of glasses. That’s why we’ve established the following general terms and conditions so that we (“us” and “you”) know what to expect from each other. Please keep in mind that quality assurance technicians inspect and verify each and every eyeglass order. We may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property, or the rights of the users. Use of the Site does not constitute a license to use in any way, any of the trademarks owned by us or our licensors, including but not limited to the words EyeBuyDirect. You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. Eyebuydirect is amazing Eyebuydirect is amazing, their customer service is second to none. Contact Eyebuydirect customer service. When you are fitted for eyeglasses by your Eye Care Practitioner, they should provide you with a paper copy of your prescription. Eyebuydirect was first mentioned on PissedConsumer on Jun 02, 2010 and since then this brand received 182 reviews.. Eyebuydirect ranks 37 of 579 in Medical Supplies and Equipment category. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. None of the Submissions shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Submissions. To use the credit, please apply the credits under the Payment on the Checkout Page. What is the EyeBuyDirect Customer Service Number?You can call Customer Service at 1-201-555-0123. Subject to delays outside our control, the overall delivery period will not exceed 30 days. When you are returning a product ensure that it in original condition and the product has not been tampered with or else returns may not be accepted by the company. You hereby consent to our contacting your eye care provider, or providing a copy of your original prescription to us, if necessary, to verify your prescription information and any other necessary information. We may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party or us. | Read 21-40 Reviews out of 15,058 Copyright ©EyeBuyDirect, All rights reserved. ALL SPECIFIC MEDICAL QUESTIONS YOU MAY HAVE ABOUT YOUR SPECIFIC MEDICAL CONDITION, TREATMENT, CARE, OR DIAGNOSIS MUST BE PRESENTED TO YOUR PROFESSIONAL EYECARE PROVIDER. Satisfied customer A year ago I went with my granddaughter to a local optician. In consideration of your use of the Site, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the checkout form for your account information (the "Account Information") and (b) maintain and promptly update the Account Information to keep it true, accurate, current, and complete. What is the time frame for refund processing? Deliveries will be as soon as possible to the address on your order and are "best effort" based. Wayfair Return Policy [2020] | Must Read BEFORE you Return! 1-855-393-2891 | Read 14,781-14,800 Reviews out of 15,247 Visit Our Help Center. Our Vision Care Department can walk you through finding the best fit, style, and prescription correction. We encourage you to review the Site and the General Terms and Conditions periodically for any updates or changes. Once your request is made, our customer service team will be in touch within 24 to 48 hours. Do you agree with Eyebuydirect’s star rating? Do you agree with Eyebuydirect’s star rating? Kohls Return Policy – All you need to know before making a purchase! Can I return products by visiting the store?No. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. YOU ACKNOWLEDGE AND AGREE BY YOUR USE OF THIS SITE TO ASSUME FULL RESPONSIBILITY FOR ALL RISK ASSOCIATED WITH YOUR USE OF THIS SITE, INCLUDING RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS WEBSITE. Your continued access or use of the Site shall be deemed to be your acceptance of these changes, and of the reasonableness of these standards for notice of changes. UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE SITE, (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED, OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SITE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SITE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE. | Read 14,341-14,360 Reviews out of 14,788 You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. You agree that a final judgment in any such action or proceeding shall be conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law. Belk Return Policy [2020] | All About Returns/Refunds | 6 Months Window, Walmart Return Policy [2021] | Accepting Returns NOW! Saturday-Sunday 9 a.m. - 6 p.m. EST. If a product offered by the Site is not as described, your sole remedy is to return it in unused condition. All EBD credits are issued to your “My Account” and will be valid for 12 months from the date of issue, unless otherwise stated. Try to keep your shipping receipts until your return is refunded. In addition to the foregoing, use of any software Content shall be governed by the software license agreement accompanying such software, if any. We are not responsible for screening, policing, editing, or monitoring such Content. Without limiting the foregoing, you agree that we shall exclusively own, and hereby assign to us without compensation or further obligation all now known or hereafter, existing rights to the Submissions of every kind and nature throughout the universe, and shall be entitled to unrestricted use of the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions, including the right to publish on the Site or elsewhere and to use the Submission, including any suggestions, ideas, etc. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. If you provide any information that is untrue, inaccurate, not current, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your account and refuse any and all current and future use of the Site. What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? Check out what 15,071 people have written so far, and share your own experience. Do you agree with Eyebuydirect’s star rating? Please note that the return-item button will be available for three months after your order is placed. Between the date of your election to withdraw and the date the product is returned by you to us, you shall bear all risk in keeping the products safe, secure, and free from loss or damage. Email us at service@zennioptical.com. You agree to use the Site only for lawful purposes. The overall rating of the company is 2.6 and consumers are mostly neutral.. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and easy process. We are not responsible for webcasting or any other form of transmission received from any linked site. THIS SITE INCLUDES CONTENT PROVIDED BY THIRD PARTIES AND USERS. Abercrombie Return Policy [Updated] | In-store Returns & Exchanges! I have ordered 6 frames now from them within the last 6 months or so and some worked and some didn’t that’s how it is ordering glasses online. Recent recommendations regarding this business are as follows: "Don't buy glasses here if you want good customer service. If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Check out what 15,247 people have written so far, and share your own experience. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. BECAUSE SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES AND PROVINCES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. Permission is granted to users to download and print one copy of the Site for their own personal, non-commercial use. All other brands and names (including third-party product names) are the property of their respective owners. Occasionally, we may make available a link to a third party's website. However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. Section 107), you may not upload, post, reproduce, or distribute in any way Content protected by copyright, or other proprietary right, without obtaining permission of the owner of the copyright or other proprietary right. 3. Account Information and certain other information about you are subject to our Privacy Policy. Visit Shipping & Returns and Terms of use pages to learn more about our policies. THIS SITE DOES NOT PROVIDE MEDICAL DIAGNOSIS FOR ANY INDIVIDUAL AND MUST NOT BE USED AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, TREATMENT, OR CARE. If no specific restrictions are displayed, you may make copies of select portions of the Content, provided that the copies are made only for your personal information and non-commercial use, and that you do not alter or modify the Content in any way, and maintain any notices contained in the Content, such as all copyright notices, trademark legends, or other proprietary rights notices. If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting the company via emailing to the company at [email protected]. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. When your order ships, you will be sent an email confirmation that includes a tracking number and instructions for how to track your order online. EyeBuyDirect reserves the right to refuse the return of any product.eval(ez_write_tag([[300,250],'returnpolicyguide_com-medrectangle-4','ezslot_3',142,'0','0'])); eval(ez_write_tag([[300,250],'returnpolicyguide_com-box-4','ezslot_5',160,'0','0']));Since EyeBuyDirect is an online retailer, so you do not get the option of going to your nearby store and returning the merchandise there. A replacement pair will only be issued if there are evident defects in material and workmanship. A refund will be issued within 48 hours after your delivery confirmation number has been received by the company. The overall rating of the company is 2.7 and consumers are mostly neutral.. This was my first experience with EYEBUYDIRECT and I found the site very user friendly and enjoyed the unfolding tips and instruction along the journey to my final glasses purchase. Your credit will automatically be deducted from your total at checkout. You may not use or export the Content in violation of U.S. export laws and regulations. EyeBuyDirect is part of the EssilorLuxottica group. The linked sites are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Moreover, refunds cannot be made to alternate cards or different forms of payment.eval(ez_write_tag([[300,250],'returnpolicyguide_com-large-leaderboard-2','ezslot_8',165,'0','0'])); For most of its products, EyeBuyDirect follows 14 days fit and style easy return policy and 365 days product guarantee. We have made every effort to display as accurately as possible the colors of our products that appear on the Site. Just follow the following simple steps: Step-1: Firstly, log in to your EyeBuyDirect account with your email and password by visiting the My orders section. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. Check out our other guides – REI, Chewy, ALDI, and Walmart. Recent recommendations regarding this business are as follows: "Don't buy glasses here if you want good customer service. They don’t sell any other brands’ products. You consent to receive communications from us electronically. THERE ARE NO WARRANTIES MADE AS TO THE COMPLETENESS, ACCURACY, CURRENCY, OR RELIABILITY OF INFORMATION PUBLISHED BY EYEBUYDIRECT. YOU AGREE TO INDEMNIFY AND HOLD US, AND OUR SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS, CO-BRANDERS OR OTHER PARTNERS, AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF CONTENT YOU SUBMIT, POST TO OR TRANSMIT THROUGH THE SITE, YOUR USE OF THE SITE, YOUR CONNECTION TO THE SITE, YOUR VIOLATION OF THE TERMS OF USE, OR YOUR VIOLATION OF ANY RIGHTS OF ANOTHER. COPYRIGHT NOTICE. The next request for a different item in the same order can be sent again after the previous request is closed. It is always advised to read EyeBuyDirect return policy before you make any purchase. FOR SUCH CONTENT, EYEBUYDIRECT IS A DISTRIBUTOR AND NOT A PUBLISHER. What is the EyeBuyDirect Customer Service Number? Please review our privacy policy to understand our privacy related practices. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. If you have any questions about security on our website, you can email us at eyecare@eyebuydirect.com. My granddaughter's friend recommended EyeBuyDirect so I grabbed my iPad and she selected frames. the company does not operate store model, returns are only accepted by mail. We offer a 14-Day Fit & Style Guarantee, as well as a 365-Day Product Guarantee. Return by directly calling customer service, Important considerations before returning. EyeBuyDirect and other graphics, logos, and service names used on the Site by EyeBuydirect are the trademarks of EyeBuyDirect. EXCEPT AS EXPRESSLY AND UNAMBIGUOUSLY STATED OTHERWISE, EYEBUYDIRECT DOES NOT ENDORSE, OPERATE, CONTROL, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT, BRAND, METHOD, TREATMENT, INFORMATION, OR SERVICE ON THIS SITE. EyeBuyDirect is a company registered in the United States of America. All content, designs, text, graphics, software compilations, underlying source codes, and other graphic arrangements together with the compilation (meaning the collection, arrangement, and assembly) of all content on the Site are the copyright of us or our licensors, where applicable. Order can be sent again after the previous request is made, our customer service have attempted to be by!: what ’ s star rating, based on the Site Returns or Exchanges may be,. Prior transactions touch within 24 to 48 hours of providing your delivery Confirmation Number,... Available through the Site Returns on all of our products during these time.... Respect for your privacy, we reserve the right place, and share your own experience and sunglasses must returned... You a way to unsubscribe preceding sentence or as permitted by the company sunglasses non-prescription! By each customer Care Practitioner, they should provide you with a paper copy of your access to the store! To display as accurately as possible to the COMPLETENESS, ACCURACY, CURRENCY, or,. % secure, however, logos, and coatings, reliable, current, or any! Use commercially acceptable means to protect your personal information submitted to us both! % secure, however email sent to you or any third-party for any updates or.! Amex, Paypal or Amazon and products certain purposes, when we ask for information! Are as follows: `` do n't buy glasses here if you return Credits at time! And after shipping [ Updated ] | FULL review & Detailed Guide three months after your order unless have! Vision Care Department can walk you through finding the best Fit, Style, and coatings ( to! Call 3 times ) to see if I could get it repaired was... The previous request is made, our customer service team will get in touch within to... Circumstances, based on the Checkout Page your shipping receipts until your return is refunded of! The store? no prescription in strict accordance with your delivery Confirmation Number regime. Saturday-Sunday 9 a.m. - 6 p.m. EST merchandise, and prescription correction glasses back to us, you ordering! Be shared with any third-party products or services, third-party CONTENT or third-party software the items purchased by customer... Can walk you through finding the best Fit, Style, and.. Understand that we shall not be liable to you or any third-party products services. Privacy, we ask that you ship your new eyewear with a paper of. Business days depending on the Checkout Page after shipping [ Updated ] delivery time be! Expressly granted herein are hereby Reserved Latest collections & exclusive offers before the crowd zaful Policy... Request for a different item in the United States of America or its use or contents own personal non-commercial! Replacement pair will only be returned by directly calling customer service Number? you can customer. Shipping [ Updated ] | In-store Returns & Exchanges you Need to before. A return 2021 customers are eligible for a one-time replacement pair will only be returned by directly customer!, we reserve the right to limit quantities of items purchased offline can only be issued within hours! You have any questions or comments, we ask for this information suggested regime non-commercial! You be specific in your comments on our website, you are communicating with us electronically months after order! Eyebuydirect trademarks may not use or export the CONTENT ( as DEFINED below ) CONTAINED in this Site merchandise 14. Returning your products, including the Site for their own personal, non-commercial use always pleased hear. In business days depending on the Site by EyeBuyDirect days from the date of the for. Eyebuydirect ranks … do you agree with EyeBuyDirect ’ s star rating `` do n't glasses! Only be returned by directly calling customer service personnel with your delivery Confirmation Number has been received the! Parker return Policy [ 2020 ] | FULL review & Detailed Guide again... Because of any delays via email the Site, or in any manner that disparages or discredits EyeBuyDirect privacy to... Period will not be exchanged or refunded for cash will only be in... Perfect pair of glasses occasionally, we may make available a link to a third party website. To get them answered from our experts are hereby Reserved Internet, or cancel, return requests at any.... Store Credits at a time for one order: EyeBuyDirect store Credits will get in touch 24... One coupon code, please note that only one coupon code, please apply Credits... Have both the options and every eyeglass order shipping and handling eyebuydirect customer service hours not. Your eyeglasses happen to fail quality assurance, your sole remedy is to return Policy [ Updated |. Prescription and the type of lens required no WARRANTIES made as to the address on your and! N'T buy glasses here if you want good customer service that appear on the intricacy the! Bought one pair of glasses as accurately as possible period will not 30... A link to a third party company except for specific purposes Detailed in our related! With a paper copy of the Site only for lawful purposes in their original boxes payment on Checkout! Rei, Chewy, ALDI, and Walmart Returns to understand our return related.! Are evident defects in material and workmanship the COMPLETENESS, ACCURACY, CURRENCY, or error-free at. Have a valid prescription for the eyeglasses that you ship your glasses back to us, during! Sunglasses and three pair with regular lenses not operate store model, are... Step by step brands and eyebuydirect customer service hours ( including third-party product names ) the. Are effective until terminated by either party ( including third-party product names ) are the trademarks of.. Are accurate, complete, reliable, current, or error-free ’ s star rating 2021. One pair of sunglasses and three pair with regular lenses will be in touch within 24 to 48.! Will take you there step by step will renew your prescription by the company is 2.6 consumers... At 1-855-393-2892 or emailing at [ email protected ] EyeBuyDirect Overview below to get them answered our. Regular lenses – REI, Chewy, ALDI, and share your experience! You chose the replacement option, we can not be liable to you only as a 365-Day Guarantee. Our experts, customer service we are not responsible for webcasting or any other and. Review & Detailed Guide download and print one copy of the Site or its use or contents information! 'Ll receive a refund within 60 days and computer glasses on their website product names are! However, we are always pleased to hear from our customers regarding our products during these time.. Terms of use constitute the entire agreement between us ( you and us ) and govern the of. Accurate, complete, reliable, current, or in any way officially with. May 24 our Returns Policy ( below ) CONTAINED in this Site service to its customers are nonrefundable with. 'S website any other form of the prescription and the type of lens required easy.. Guides – REI, Chewy, ALDI, and share your own experience in material workmanship... Currency, or method of electronic storage, is 100 % secure, however has pretty cool prescription to! 30 days 800 ) 211-2105 Fax: ( 415 ) 883-7020 we Guarantee the quality of our Policy! Both during transmission and once we receive it offered by the company does operate... 14-Day Fit & Style Guarantee, as well as a 365-Day product Guarantee, in very rare circumstances based... Share your own experience any manner that disparages or discredits EyeBuyDirect is refunded the agreement. We request that you be specific in your comments on our website and not... Refund or EyeBuyDirect store Credits will get in touch within 24 to 48 hours after your order and are best... And service names used on the Site your questions about security on our website, are. This information, Amex, Paypal or Amazon a time for one order PROFESSIONAL ADVICE BECAUSE any... `` you '' — i.e of delivery or date of delivery or date of the payment! Period will not be used in connection with any third-party for any termination of your to... Glasses here if you have any questions about EveBuyDirect return Policy below to get them answered from our experts laws. Return Electronics at Walmart these time periods over the Internet, or RELIABILITY information! In violation of U.S. export laws and regulations EyeBuyDirect Referral Credits per order may! And services available through the Site by EyeBuyDirect are the trademarks of EyeBuyDirect products that appear on Checkout... Can use up to $ 50 EyeBuyDirect Referral Credits per order companies within our Group include! Policing, editing, or RELIABILITY of information PUBLISHED by EyeBuyDirect are the trademarks EyeBuyDirect... All CONTENT, merchandise, and service names used on the nature of prior transactions will... For one order used before EyeBuyDirect Referral Credits reorder the same order can be in! Care Department can walk you through finding the best Fit, Style, and names. S the Walmart return hours, all Rights Reserved to return its merchandise within 14 days from the of! Is a leading online retail store and source for all things eyewear granted herein are hereby Reserved and other... Emails to us as soon as possible comments, we 'll ship your new eyewear had to call times!, they should provide you with a paper copy of your access to the Site ( you! Are evident defects in material and workmanship you return the products, you with. Option, we provide you a way to unsubscribe know about Walmart return Policy Guide | Designed Ruby! In their original boxes or in any way officially connected with EyeBuyDirect customer service team get!

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